This website is run by the Cornwall Wildlife Trust (Registered Charity No 214929). We respect the confidentiality of supporters and donors and take care over the security of your information. We are committed to protecting your privacy. This statement tells you how and why we use your information.
Certain areas of this website require you to register or give us personal details including credit or debit card details. We do not store payment card details nor do we share customer details with any parties other than with the Wildlife Trust you are making a donation to or contacting via this website where you have agreed to this. The Wildlife Trust you have donated to may get in touch with you by email if you have opted to receive more information when submitting your donation. You can opt out of receiving these updates at any time. Registration is voluntary. However if you do not wish to register, you will be unable to access these restricted areas, such as the shop. The majority of the website does not require you to register to access content.
Order cancellations, amendments and returns
Items are usually despatched within 3 working days.
So long as you let us know within 90 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund. Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 14 days for the credit to reach your account.
If you wish to return an item, please call us first on (01872) 273 939 or email [email protected]
Links to Wildlife Trust websites and other external websites
Cornwall Wildlife Trust is not responsible for the privacy practices or the content of any other websites linked to this site. If you have followed a link from this website to another website you may be supplying information to a third party.
Cornwall Wildlife Trust does not sell, trade or rent your personal information to others. This information will not be disclosed to any third party without your consent unless required by law. The Data Protection Act allows you to have access to information held about you and, where appropriate, to have it corrected or deleted. There is a maximum charge of £10 for providing a copy. Visitors to our website responding to advertisements should satisfy themselves that they know how their personal information will be used.
Our cookies help us:
• Make our website work as you’d expect
• Remember your settings during and between visits
• Improve the speed/security of the site
• Allow you to share pages with social networks like Facebook
• Continuously improve our website for you
• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass personally identifiable data to third parties
• Pay sales commissions
• You can learn more about all the cookies we use below
There are two types of cookie you may encounter when using this site:
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site.
First party cookies
Cookies set by this website
|SESSxxxID||Authentication session to prevent having to login multiple times in one browser session. This is only set if you authenticate via the site. This may happen if you purchase items from the shop or make use of our commenting||A unique id that ties the current session to a database settings table||One week|
|Online forms||NO_CACHE||This cookie is essential for our webforms to operate. It is set only for those people using the form, and prevents the browser from storing the information you enter.This cookie is deleted when you close your browser.||NA|
|Cookie_agreed||This cookie collects information about whether or not the user has agreed to cookies.||Yes/No||100 days|
Third party cookies
We use a number of suppliers who may also set cookies on their websites’ on its behalf. This site does not control the dissemination of these cookies. You should check the third party websites for more information about these.
|These cookies are created by the AddThis social sharing site. AddThis does collect some information such as which web page you came from, which type of browser you are using, and your general geographic location. If you use the AddThis tool to share content they aggregate data about what pages are shared, when, and how. They also assign your web browser a unique identifier. This ID doesn’t, and can’t, say anything about you, it’s a random series of numbers and letters used to distinguish users from each other.||Add this Privacy Quick Summary|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
We embed videos from YouTube. This may set cookies on your computer, particularly if you are logged into a Google or YouTube account. To find out more, please visit YouTube’s embedding videos information page.